Does your social media customer care team have consistent answers? Are you responding to customer inquiries within 30 minutes or less? How does your social media customer experience compare to industry standards?
Be ready to offer a stellar customer experience with social media mystery shopping services at My CX!
Our highly skilled professional community managers will conduct a mystery shopping exercise on your brand and social support team. This exercise will take place at different times and days, and its objective will be to evaluate whether your team is delivering quality customer experiences on social media.
At the completion of each program, we will compare the results against industry standards and your own key objectives and present you with a custom report.
Mystery Shopping Social Media By The Experts
By implementing a consistent social media mystery shopping program, you can gauge the effectiveness of your team's responses to inquiries and complaints and their speed, quality, and accuracy in addressing them.
Our social media mystery shopping assignments provide a comprehensive analysis report per location, including screen captures of all communication sent and received. Within 2-3 days of the mystery shop, each report will be available for review on our online reporting platform.