Online Mystery Shopping

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Digital Customer Experience with Online Mystery Shopping

Transform Your Digital Customer Experience with Online Mystery Shopping from My CX

Want to make the digital experience of your clients better and grow your business? My CX's Online Mystery Shopping is what you need. Using the latest technologies, our professional testers act like clients interacting with your website, social media, and other digital touchpoints. This gives you a thorough look at how your digital clients feel.

Maximise Your Digital Customer Experience with Online Mystery Shopping

Want to make sure that your online customers have a great time? The team of trained evaluators at My CX uses a tried-and-true method to evaluate your brand's website design, online customer service, and overall brand image. Let us help you improve your online presence and make your customers happy.

Maximise Customer Satisfaction & Boost Your ROI with Digital Mystery Shopping

Our cutting-edge digital mystery shopping services will help you get the most out of your digital customer experience. Our solutions show businesses where they can improve and give them the tools they need to make data-driven decisions about how to improve their online presence. By using our services, you'll not only make your customers happier and more loyal, but you'll also improve the reputation of your brand and get a big return on your investment.

Maximise Brand Protection with Online Mystery Shopping

Use our Online Mystery Shopping services to keep your brand's reputation and customer trust in good shape. Our trained evaluators will look at the digital experience of your customers and find any problems before they hurt your brand. Improve your online presence and make sure your customers are happy. Plus, Online Mystery Shopping can help you avoid fraud and theft by keeping an eye on your digital transactions.

“The well-satisfied customer will bring the repeat sale that counts.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.

Digital Mystery Shopping Done Right: Why Choose My CX for Your Company's Services

  • My CX focuses on digital mystery shopping and gives businesses a thorough look at how their digital customers feel about their service.
  • Our team of trained evaluators uses digital platforms and technology to evaluate your brand's online customer service, website design and functionality, and overall brand representation.
  • We know that every company is different, so we make sure that our evaluations fit the needs and goals of each client.
  • Our digital mystery shopping services are ISO 20252-certified, which makes sure that our evaluations are correct and reliable.
  • My CX is a leader in the digital mystery shopping industry because it is a member of the Mystery Shopping Professionals Association (MSPA) and the Australian Data and Insights Association (ADIA).
  • Our experienced team is committed to helping companies improve their digital customer experience and protect their brand reputation.
  • If you choose My CX for your digital mystery shopping needs, you can be sure that your company will get the most professional and knowledgeable help.
  • Our goal is to help companies get a clear picture of how their brand promise is kept across all digital touch-points.
  • Digital mystery shopping is a powerful tool for businesses that want to evaluate and improve their digital customer experience.


My CX has been empowering our clients with the insights and data they need to make a tangible difference in their customer experiences for years. Check out some of our latest and greatest testimonials from real-life clients who have experienced the My CX difference.

TKW Research provides highly responsive client leadership – they won't leave you waiting for an answer! They asks the right questions at the right time and ensures her team delivers what is promised. They are great to work with – and are always able to flexibly adapt to our changing needs and proactively finds ways to help us to the job better, cheaper and faster.

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Charles Coulton

Founding Partner at Whereto Research

I have approached TKW Research on multiple occasions for fieldwork quotations, and they are always careful to ask the right questions to fully understand the brief, but then uses their expertise to really flesh out the practicalities of the job - which is what we all want from a fieldwork partner! They go also go above and beyond to meet client deadlines and co-present pitches, which is so appreciated on large jobs.

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Kim Sullivan

COO at Orima Research

Zoos Victoria have been working with TKW for seven years. They have been excellent in pinpointing our strengths and weaknesses in the Admissions and Retail areas of our business. Their unbiased mystery shopping results have enabled us to continually improve our sales and visitor experience front-line teams. Their service is always professional and prompt and I highly recommend using TKW for your mystery shopping research.

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Eamonn Verberne

General Manager at Memberships Zoos Victoria

Bridgestone select implemented face-to-face mystery shopping at all of our Bridgestone select stores. My CX offered an easy to use solution, delivering us an outcome with minimal fuss and the ability to adjust the program at short notice.

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Adam Trembath

Congratulations from us all on such a stellar job smashing the target at the State Library. You exceed the target every time! We all really appreciate this - please pass on our collective thanks to the team.

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Lucy Shorrocks

TKW is a long-standing, experienced company with national coverage and capability. They will do what is required to get the job done and aren't afraid to put forward alternate suggestions as to how a methodology or approach could be improved. TKW has provided excellent field services to Painted Dog on this project over the past 9 years.

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Chris Batini

“The well-satisfied customer will bring the repeat sale that counts.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.