Mystery Shopping for Retail Store

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Financial Services Mystery Shopping

Mystery shopping services for retail store audit

A Robust Real-Time Check on Compliance with Company Standards, Programs, and Policies

Are you looking for a way to gain valuable insights into your retail business? Do you want to improve customer satisfaction and enhance the overall customer experience? Look no further than MY CX's mystery shopping for retail store. With our expertise and innovative approach, we can help you unlock the secrets to success in the competitive retail industry.

Specialised and intensive business audit

Our mystery shopping program, you can evaluate and improve every touchpoint in your retail business. From the initial greeting at the entrance to the final interaction at the checkout counter. Our services include:

  • Analyse the customer experience at every step.
  • Our mystery shoppers pay attention to details such as store cleanliness, product availability, staff knowledge, and overall atmosphere.
  • Commercial awareness and selling skills
  • Cashier service
  • Merchandising, housekeeping and POS material

Real-Time insights for enhanced compliance audit

At My CX, we understand the importance of compliance with company standards, programs, and policies. Our mystery shopping services for retail are designed to provide you with real-time insights into your business's compliance levels. By meticulously observing and documenting every interaction, we ensure that your employees are adhering to the prescribed protocols and delivering the desired customer experience.

Driving continuous improvement through mystery shopping for retail store

With My CX for mystery shopping services, you gain a powerful tool for driving continuous improvement within your retail business. With actionable data and valuable insights, you can implement targeted training programs, refine operational procedures, and fine-tune your strategies for customer experience. This continuous improvement cycle helps you stay ahead of the competition and exceed customer expectations.

Our mystery shopping programs serve a wide range of clients, including department stores, pharmacy chains, supermarkets and telecom stores.

“The well-satisfied customer will bring the repeat sale that counts.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.

Financial Services Customer Experience with Mystery Shopping Solutions]

Experts in mystery shopping retail audit

At MY CX, we understand that every retail business is unique, and a one-size-fits-all approach does not work. Therefore, our Mystery Shopping Services are tailored to meet your specific requirements and objectives. Whether you operate a small boutique or a large chain of stores, our experienced team works closely with you to design a customised program that aligns with your business goals and addresses your specific challenges. This ensures that our services deliver lasting results that drive growth and success.

Happy clients include Luxottica stores, hardware stores, and pharmacy chains etc. We have a trained and experienced retail mystery shoppers in Australia and New Zealand. Why you choose MY CX for mystery shopping retail audit: 

  • Gain insights into the customer experience from an unbiased perspective.
  • Identify areas for improvement in store operations, customer service, and overall performance.
  • Enhance staff training programs based on feedback and evaluation.
  • Evaluate brand consistency across multiple store locations.
  • Identify gaps between customer expectations and actual service delivery.
  • Receive detailed reports and actionable recommendations for business growth.
  • Measure the effectiveness of marketing campaigns and promotional activities.

Whether you are a new or established business, we can help you devise a mystery shopping campaign that identifies areas of improvement. Contact to MY CX and unlock the full potential of your retail store.


My CX has been empowering our clients with the insights and data they need to make a tangible difference in their customer experiences for years. Check out some of our latest and greatest testimonials from real-life clients who have experienced the My CX difference.

TKW Research provides highly responsive client leadership – they won't leave you waiting for an answer! They asks the right questions at the right time and ensures her team delivers what is promised. They are great to work with – and are always able to flexibly adapt to our changing needs and proactively finds ways to help us to the job better, cheaper and faster.

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Charles Coulton

Founding Partner at Whereto Research

I have approached TKW Research on multiple occasions for fieldwork quotations, and they are always careful to ask the right questions to fully understand the brief, but then uses their expertise to really flesh out the practicalities of the job - which is what we all want from a fieldwork partner! They go also go above and beyond to meet client deadlines and co-present pitches, which is so appreciated on large jobs.

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Kim Sullivan

COO at Orima Research

Zoos Victoria have been working with TKW for seven years. They have been excellent in pinpointing our strengths and weaknesses in the Admissions and Retail areas of our business. Their unbiased mystery shopping results have enabled us to continually improve our sales and visitor experience front-line teams. Their service is always professional and prompt and I highly recommend using TKW for your mystery shopping research.

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Eamonn Verberne

General Manager at Memberships Zoos Victoria

Bridgestone select implemented face-to-face mystery shopping at all of our Bridgestone select stores. My CX offered an easy to use solution, delivering us an outcome with minimal fuss and the ability to adjust the program at short notice.

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Adam Trembath

Congratulations from us all on such a stellar job smashing the target at the State Library. You exceed the target every time! We all really appreciate this - please pass on our collective thanks to the team.

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Lucy Shorrocks

TKW is a long-standing, experienced company with national coverage and capability. They will do what is required to get the job done and aren't afraid to put forward alternate suggestions as to how a methodology or approach could be improved. TKW has provided excellent field services to Painted Dog on this project over the past 9 years.

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Chris Batini

“The well-satisfied customer will bring the repeat sale that counts.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.