A Robust Real-Time Check on Compliance with Company Standards, Programs, and Policies

Are you looking for a way to gain valuable insights into your retail business? Do you want to improve customer satisfaction and enhance the overall customer experience? Look no further than MY CX's mystery shopping for retail store. With our expertise and innovative approach, we can help you unlock the secrets to success in the competitive retail industry.

Specialised and intensive business audit

Our mystery shopping program, you can evaluate and improve every touchpoint in your retail business. From the initial greeting at the entrance to the final interaction at the checkout counter. Our services include:

• Analyse the customer experience at every step.
• Our mystery shoppers pay attention to details such as store cleanliness, product availability, staff knowledge, and overall atmosphere.
• Commercial awareness and selling skills
• Cashier service
• Merchandising, housekeeping and POS material

At MY CX, we understand that every retail business is unique, and a one-size-fits-all approach does not work. Therefore, our Mystery Shopping Services are tailored to meet your specific requirements and objectives. Whether you operate a small boutique or a large chain of stores, our experienced team works closely with you to design a customised program that aligns with your business goals and addresses your specific challenges. This ensures that our services deliver lasting results that drive growth and success.

Happy clients include Luxottica stores, hardware stores, and pharmacy chains etc. We have a trained and experienced retail mystery shoppers in Australia and New Zealand. Why you choose MY CX for mystery shopping retail audit: 

• Gain insights into the customer experience from an unbiased perspective.
• Identify areas for improvement in store operations, customer service, and overall performance.
• Enhance staff training programs based on feedback and evaluation.
• Evaluate brand consistency across multiple store locations.
• Identify gaps between customer expectations and actual service delivery.
• Receive detailed reports and actionable recommendations for business growth.
• Measure the effectiveness of marketing campaigns and promotional activities.

Whether you are a new or established business, we can help you devise a mystery shopping campaign that identifies areas of improvement. Contact to MY CX and unlock the full potential of your retail store.