Franchise Mystery Shopping

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Overcome The Compliance and Operational Challenges Of Running A Franchised Business Profitably

Are you a franchisor running multiple franchisees at different locations? Is it getting difficult to keep track of your franchisees’ performance? Are you finding business expansion difficult? Now manage your franchise business seamlessly and maintain your brand reputation across all your franchisees with our Mystery Shopping Franchise Business services at My CX.

With a great deal of trust involved in running a franchised business, franchisors must ensure customers receive high-quality, consistent services at every branch. This is where mystery shopping franchise services come in! Trained and experienced mystery shoppers at My CX will anonymously audit your stores regardless of their locations to identify variances.

With our mystery shopping franchise business services, franchisors can ensure service and brand consistency to thrive and flourish.
From cleanliness to store layout, to customer satisfaction and staff knowledge about the products/services, we will objectively measure all your franchisee KPIs. Our final report will ensure all your franchisees are performing appropriately and will help you improve on areas that lack quality.

If you want to ensure a successful and profitable franchise business, contact My CX today!

Get The Highest Level Of Support From The Experts

Our mystery shoppers enable franchisors like you to critically and objectively evaluate your company's performance. Our report will comprise their assessment of the quality of service provided by your employees which can really assist you in identifying potential business risks before they hurt the company's reputation. 

To know more about how our mystery shopping franchise services can benefit your franchise business, contact us today!

“A well satisfied customer is a repeat customer and also your best sales tool.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.

Mystery Shopping Franchises

Why Choose My CX Franchise Business Services?

Our mystery shopping franchise business services are available across every industry, from retail and hospitality to healthcare and financial services. Our extensive experience in the field has helped numerous brands discover the issues in their franchise network operations and find effective solutions.
Brand reputation, contract compliance and quality standards are the biggest aspects of any franchise business. At My CX, we ensure you don’t have to compromise on them. With our mystery shopping franchise business services, franchisors can:

  • Keep an eye on the compliance of each branch.
  • Ensure brand standards are maintained across all branches and that employees comply with them.
  • Measure employee performance in terms of their productivity, brand knowledge and CX.
  • Enhance customer satisfaction through improved customer service.
  • Improve branch performance against benchmarks.

With our immense experience in the industry, we can ensure your franchise business flourishes while maintaining the image it is known for. We have helped hundreds of franchisors achieve their goals when it comes to their franchise business. Do you want to be the next?

Contact us or schedule an appointment with us to discuss your requirements, and we will meet you soon!


My CX has been empowering our clients with the insights and data they need to make a tangible difference in their customer experiences for years. Check out some of our latest and greatest testimonials from real-life clients who have experienced the My CX difference.

TKW Research provides highly responsive client leadership – they won't leave you waiting for an answer! They asks the right questions at the right time and ensures her team delivers what is promised. They are great to work with – and are always able to flexibly adapt to our changing needs and proactively finds ways to help us to the job better, cheaper and faster.

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Charles Coulton

Founding Partner at Whereto Research

I have approached TKW Research on multiple occasions for fieldwork quotations, and they are always careful to ask the right questions to fully understand the brief, but then uses their expertise to really flesh out the practicalities of the job - which is what we all want from a fieldwork partner! They go also go above and beyond to meet client deadlines and co-present pitches, which is so appreciated on large jobs.

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Kim Sullivan

COO at Orima Research

Zoos Victoria have been working with TKW for seven years. They have been excellent in pinpointing our strengths and weaknesses in the Admissions and Retail areas of our business. Their unbiased mystery shopping results have enabled us to continually improve our sales and visitor experience front-line teams. Their service is always professional and prompt and I highly recommend using TKW for your mystery shopping research.

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Eamonn Verberne

General Manager at Memberships Zoos Victoria

Bridgestone select implemented face-to-face mystery shopping at all of our Bridgestone select stores. My CX offered an easy to use solution, delivering us an outcome with minimal fuss and the ability to adjust the program at short notice.

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Adam Trembath

Congratulations from us all on such a stellar job smashing the target at the State Library. You exceed the target every time! We all really appreciate this - please pass on our collective thanks to the team.

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Lucy Shorrocks

TKW is a long-standing, experienced company with national coverage and capability. They will do what is required to get the job done and aren't afraid to put forward alternate suggestions as to how a methodology or approach could be improved. TKW has provided excellent field services to Painted Dog on this project over the past 9 years.

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Chris Batini

“The well-satisfied customer will bring the repeat sale that counts.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.