My CX

Leverage Event Mystery Shopping For Your Next Event

Transform Your Event Experience with Event Mystery Shopping by MY CX

Increase your brand reputation and improve customer satisfaction and loyalty with event mystery shopping!

MY CX is a leading event mystery shopping agency in Australia! If you're looking to improve your event experience and deliver exceptional customer service, you've come to the right place.

At MY CX, we believe that the key to success in the event industry is delivering personalised and engaging experiences that exceed customer expectations. That's why we collaborate with our clients to know their businesses, needs, and goals. Accordingly, we custom-create mystery shopping programs for them.

Leverage Our Expertise To Your Events’ Success

Our team of experienced mystery shoppers specialise in evaluating and analysing the customer experience at events of all types and sizes. We offer event mystery shopping services for conferences, trade shows, product launches and corporate events.

With MY CX, you can gain valuable insights into your customers' perceptions and preferences, identify areas for improvement, and enhance your brand reputation.

Comprehensive Approach

Our event mystery shopping services encompass every aspect of the customer experience. Our expert reviewers play the role of real customers. Our review provides a detailed assessment of the customer experience at your store. We evaluate the mood, understanding, and problem-solving skills of your staff to ensure that every customer receives optimal service.

Our intrinsic event mystery shopping approach includes:

Pre-event evaluation: We conduct research and analysis to determine the effectiveness of your event marketing strategies, messaging, and communications.
On-site evaluation: Our mystery shoppers attend your event and provide real-time feedback on the customer experience, including the quality of service, ambience, and overall atmosphere.
Post-event evaluation: We analyse the data collected during the event and provide detailed reports that highlight areas for improvement and best practices.
Customised solutions: Together with our clients, we develop customised mystery shopping programs that address their unique challenges and goals.

Collaborate with the best event mystery shopping experts in Australia today. Talk to us to know more about our services and start improving your events with amazing customer experiences!

“The well-satisfied customer will bring the repeat sale that counts.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.

Financial Services Customer Experience with Mystery Shopping Solutions]

Why Choose MyCX for Your Next Event?

We help you gain a clear understanding of your customers and their expectations of your business. Whether you are planning a business conference or a wedding event, with MY CX, you can rest assured that your event is in good hands. Our team of highly trained and experienced mystery shoppers are dedicated to helping you improve your customer experience and grow your business. We are dedicated to providing the utmost professionalism and expertise with our team of experts, and we offer affordable prices to our customers.

Targeted Approach

Quality of Advice
Contact Quality
Compliance with specifications
Amiable Behavio

Get ahold of us and learn more about our event mystery shopping services and how we can help you achieve your goals. Call us on 0458 454 020 today!

Our customers

Check out some of the customers we are extremely proud to have partnered with below!

Testimonials

My CX has been empowering our clients with the insights and data they need to make a tangible difference in their customer experiences for years. Check out some of our latest and greatest testimonials from real-life clients who have experienced the My CX difference.

TKW Research provides highly responsive client leadership – they won't leave you waiting for an answer! They asks the right questions at the right time and ensures her team delivers what is promised. They are great to work with – and are always able to flexibly adapt to our changing needs and proactively finds ways to help us to the job better, cheaper and faster.

Charles Coulton

Founding Partner at Whereto Research

I have approached TKW Research on multiple occasions for fieldwork quotations, and they are always careful to ask the right questions to fully understand the brief, but then uses their expertise to really flesh out the practicalities of the job - which is what we all want from a fieldwork partner! They go also go above and beyond to meet client deadlines and co-present pitches, which is so appreciated on large jobs.

Kim Sullivan

COO at Orima Research

Zoos Victoria have been working with TKW for seven years. They have been excellent in pinpointing our strengths and weaknesses in the Admissions and Retail areas of our business. Their unbiased mystery shopping results have enabled us to continually improve our sales and visitor experience front-line teams. Their service is always professional and prompt and I highly recommend using TKW for your mystery shopping research.

Eamonn Verberne

General Manager at Memberships Zoos Victoria

Bridgestone select implemented face-to-face mystery shopping at all of our Bridgestone select stores. My CX offered an easy to use solution, delivering us an outcome with minimal fuss and the ability to adjust the program at short notice.

Adam Trembath

Congratulations from us all on such a stellar job smashing the target at the State Library. You exceed the target every time! We all really appreciate this - please pass on our collective thanks to the team.

Lucy Shorrocks

TKW is a long-standing, experienced company with national coverage and capability. They will do what is required to get the job done and aren't afraid to put forward alternate suggestions as to how a methodology or approach could be improved. TKW has provided excellent field services to Painted Dog on this project over the past 9 years.

Chris Batini

“The well-satisfied customer will bring the repeat sale that counts.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.