One of the important aspects of a business growth strategy is competitor research and analysis. Whether you are a start-up or have been in the market ...
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In today's fast-paced business environment, the difference between an average company and a leading one often boils down to one key factor – exception ...
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A new study which surveyed 22 appliance brands available in the Australian market has found that 77% of brands surveyed failed to provide a customer e ...
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Mystery shopping is a research technique where businesses send trained individuals, known as mystery shoppers, to evaluate the customer experience. Th ...
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