Our Approach
My CX is proud to bring an unparalleled level of professionalism to the Mystery Shopping space. We bring scientific precision to what we do.
Custom Research Methodology
My CX develops a custom research methodology for each of our clients. This allows us to tailor our mystery shopping programs to meet your specific needs and objectives.
Quality Management System
Our quality management system is certified to ISO 20252, demonstrating our commitment to excellence.
Shopper/Evaluator Selection
Shoppers/evaluators selections based on your target market and program you are implementing.
Training
All of our shoppers/evaluators receive comprehensive training on your brand, products/services, and objectives for the mystery shopping program.
Reporting
My CX provides timely and actionable reports that help you understand how your brand promise is being delivered across all customer touch points.
Detailed Job Briefs
My CX provides detailed job briefs for each mystery shopping assignment to ensure best results.
Our Point of Difference
Beyond our laser-like focus on our sophisticated processes, My CX boasts a number of attributes that help us stand out from the crowd.
Years of experience
We've been in business for over 20 years and have worked with some of the biggest names in the industry.
National Reach
My CX has a national reach, with a network of mystery shoppers across Australia. This allows us to provide our services to clients in all states and territories.
MSPA Accreditation
My CX is accredited by the Mystery Shopping Professionals Association (MSPA), the industry leading body.
ADIA Membership
My CX is a member of the Australian Data and Insights Association (ADIA), the peak body for data-driven insights in Australia.
Customer Portal
Our customer portal allows our clients to access their data in real-time with a range of customisable dashboards and reports.
Testimonials
My CX has been empowering our clients with the insights and data they need to make a tangible difference in their customer experiences for years. Check out some of our latest and greatest testimonials from real-life clients who have experienced the My CX difference.
TKW Research provides highly responsive client leadership – they won't leave you waiting for an answer! They asks the right questions at the right time and ensures her team delivers what is promised. They are great to work with – and are always able to flexibly adapt to our changing needs and proactively finds ways to help us to the job better, cheaper and faster.
Charles Coulton
Founding Partner at Whereto Research
I have approached TKW Research on multiple occasions for fieldwork quotations, and they are always careful to ask the right questions to fully understand the brief, but then uses their expertise to really flesh out the practicalities of the job - which is what we all want from a fieldwork partner! They go also go above and beyond to meet client deadlines and co-present pitches, which is so appreciated on large jobs.
Kim Sullivan
COO at Orima Research
Zoos Victoria have been working with TKW for seven years. They have been excellent in pinpointing our strengths and weaknesses in the Admissions and Retail areas of our business. Their unbiased mystery shopping results have enabled us to continually improve our sales and visitor experience front-line teams. Their service is always professional and prompt and I highly recommend using TKW for your mystery shopping research.
Eamonn Verberne
General Manager at Memberships Zoos Victoria
Bridgestone select implemented face-to-face mystery shopping at all of our Bridgestone select stores. My CX offered an easy to use solution, delivering us an outcome with minimal fuss and the ability to adjust the program at short notice.
Adam Trembath
Congratulations from us all on such a stellar job smashing the target at the State Library. You exceed the target every time! We all really appreciate this - please pass on our collective thanks to the team.
Lucy Shorrocks
TKW is a long-standing, experienced company with national coverage and capability. They will do what is required to get the job done and aren't afraid to put forward alternate suggestions as to how a methodology or approach could be improved. TKW has provided excellent field services to Painted Dog on this project over the past 9 years.
Chris Batini
Our Unique Certifications & Accreditations
My CX is proud to bring an unparalleled level of professionalism to the Mystery Shopping space. The My CX quality management system is certified to ISO 20252, which sets out requirements for a quality management system and requires senior management to be responsible for the quality of client service and continual improvement. See all of our accreditations below.
Digiwhiz