Project & Engagement Manager
Alicia has over 8 years’ experience in client & project management working closely with our key partners to develop & improve their customer experience programs.
Taking pride in being organised and results driven, Alicia enjoys both the planning and implementation stage of project management & fieldwork as she enjoys the satisfaction of seeing her clients get their desired results, on time and within budget
The MY CX team is a group of highly-skilled individuals passionate about customer experience. We work closely with our clients to ensure they receive the best possible service. Learn more about our team using the links below.
My CX is proud to bring an unparalleled level of professionalism to the Mystery Shopping space. The My CX quality management system is certified to ISO 20252, which sets out requirements for a quality management system and requires senior management to be responsible for the quality of client service and continual improvement. See all of our accreditations below.
Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.
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