About My CX

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About My CX

The promise of customer service excellence is often lost in translation. My CX specialises in helping businesses close the gap between what they say about how things should work and actually delivering on that claim through research-based consulting services with accountability systems for success!

Backed by years of experience, flawless processes and unrivalled accreditation, My CX is Australia's premier destination for Mystery Shopping services and customer experience research.

What sets us apart?

  • Flawless processes: Our quality management system is certified to ISO 20252, which sets out requirements for a quality management system and requires senior management to be responsible for the quality of client service and continual improvement.
  • Years of experience: We've been in business for over 20 years and have worked with some of the biggest names in the industry.
  • Unrivalled accreditation: My CX is proud to bring an unparalleled level of professionalism to the Mystery Shopping space. We're accredited by the Mystery Shopping Professionals Association (MSPA), the world's leading trade association for mystery shopping, and we're a member of the Australian Data and Insights Association (ADIA).

Our Vision

My CX, a division of TKW Research Group, was founded to help leading companies close the gap between the promise of service excellence and its delivery.

Our Mission

To provide our clients with a deep and thorough understanding of how their Brand Promise is delivered through all customer touch-points.

Our Goal

We partner with our clients to help them measure & improve CX and protect their brand reputation and assets through mystery shopping, social media listening and review management, and loss prevention outsourcing.

My CX Team

The MY CX team is a group of highly-skilled individuals passionate about customer experience. We work closely with our clients to ensure they receive the best possible service.

Our Values

When you work with My CX, you're working with the best of the best. We're accredited experts in our field and passionate about customer experience. We'll work closely with you to ensure that you receive the best possible service and results.

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Flawless Process

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ISO20252 certified quality management

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Experienced senior management

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20 years in the industry

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MSPA Accredited

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ADIA Member

“Great, consistent CX is the key to success.”

Don't hesitate to Contact Us

Contact us today to learn more about how we can empower you with the data and insights you need to improve your customer experience.